FAQ - Frequently Asked Questions
What is the minimum order?
We require a minimum of 10 sets per order since all uniforms are custom-made. But prices are generally based on team-size orders of 12 sets or more. Remember, everything that we sell is custom-made so we can always provide more for you. Ordering in small quantities however can be extremely expensive so it is advisable, if your budget permits it, to order extra uniforms with your initial order. Please be aware that if (for example) you order 40 uniforms on your initial order and then need just 2 more at a later time the price is going to differ significantly.
What do you mean by “custom-made”?
“Custom-made” are produced exclusively for you to the specifications that you have indicated. When you consider the vast array of fabrics, patterns and options available, “custom-made” uniforms not only assures that you are getting professional quality but also allows you the opportunity to design a uniform for your team that is unique.
How do I determine sizing?
You can view our standard sizing chart on this website. But ultimately, since we cannot see your team members, selecting the proper sizing must be your responsibility. Sometimes, ordering additional uniforms in different sizes is a good idea which you will save more versus additional sets after the initial order.
What if there is a problem after I receive my order?
Our company policy is for your order to be inspected and counted at least 3 times before it leaves our factory so discrepancies in quantity and/or sizing you provided are almost impossible. If there is some other problem that is a mistake on our part, then we will replace or repair the uniforms to your satisfaction. We will do whatever is necessary to ensure your satisfaction. Please keep in mind that we go to great lengths to guarantee that our product is high-quality and permanent. Approving your lettering and/or designs before they are applied is much easier than trying to change them after the fact.
Do you do international shipping?
We are proud and pleased to ship internationally. But our international customers will bear full responsibility for any and all such costs, including but not limited to: Tariffs, import taxes, transportation fees, international or country specific charges, however defined.
How long before I receive my order?
Delivery times will vary depending on your location. But generally, we guarantee 3-4 weeks for your order to be delivered to you. If we cannot meet your delivery requirements we will be honest and tell you so up front. Rush orders are available, depending on our workload. Expedited shipping methods are available at an additional cost.
How is payment handled?
ALL payment terms are 50% with the placement of the order and the balance upon delivery. We accept cash, certified checks and money orders. A $30 fee will be charged for any returned checks. Credit card payment is available.
Do you sell BLANK/PLAIN goods?
We sure do! In fact, we sell plenty of "blanks" and are more than happy to do so.
Can I CANCEL my order after I’ve placed it?
Cancellation of uniforms ordered is permissible with a minimum penalty of 15% of total order fee within 2 days after the order is placed. After that time, penalty fee will increase.